Bruel & Kjaer and Endevco instruments and transducers requiring service and calibration and required to be shipped to the Bruel & Kjaer North American Service Center in Norcross Georgia. This state-of-the-art facility is the only authorized Bruel & Kjaer calibration and repair facility in North America.
For Canadian customers, shipping your equipment to this facility has been streamlined to provide minimum transfer cost and time. These include:
· Prepaid shipping to the service center.
· Elimination of cross-border brokerage and duties.
· Assistance in completion of forms required.
The following is a brief guideline on how to ship in your equipment for servicing or calibration:
1. Obtain a blank FedEx International Waybill
2. Complete a service request form (pdf) which goes inside of the box with the equipment.
Indicate the type of return shipping you require (1 day, 2 day, ground, etc.)
3. Provide a note with the service request form describing the work you require (or problem symptom).
4. Prepare the FedEx Bill and commercial invoice. Go to this link to obtain this information
Note: Return shipping from the service center charges are your responsibility and normally the easiest way to accommodate this is to indicate prepay and charge on the invoice.